FAQ: Frequently Asked Questions
WHAT'S THIS ABOUT PRIVATE BOOKINGS?
This one is important! When booking a room, there is a chance that another group will book with you during that time slot. We encourage groups to join others, as it enhances the fun. However, if you do wish to experience your adventure privately, please choose the “Book Entire Puzzle Adventure (private event)” option when making a booking. A surcharge will apply to this request.
As we do get extremely busy, we HIGHLY recommend choosing the option for a private booking if you want to guarantee a private experience for you and your party. Otherwise, a group may book at the same time up to the capacity of the room.
Please note that private bookings can only be accommodated if no other group has booked for your specific time slot. That is, if the private booking option doesn’t appear, then another group is already booked in that time slot.
IS A DEPOSIT REQUIRED WHEN BOOKING?
A $26.00 CAD non-refundable deposit will be required on all bookings. Unfortunately, no refunds will be granted under any circumstances with regards to deposits made. The deposit will be credited to your overall total once you arrive for your experience.
Please refer to the “Book Now” page for more details.
HOW MUCH TIME WILL I HAVE?
You will have 45 minutes to complete the Puzzle Adventure Escape Room. The world is counting on you!
WHAT HAPPENS IF WE DO NOT SUCCEED?
The fate of humanity is in your hands. Failure is not an option…
ARE YOU WHEELCHAIR ACCESSIBLE?
We are located on the second floor of International Village Mall which has elevator access to every floor. Additionally, we have designed our Puzzle Adventure Escape Rooms to allow wheelchair access in and around the rooms. However, please note that while some puzzles in the rooms are not physically accessible by those in wheelchairs, we always encourage the mental participation in the problem solving process!
ARE WALK-IN CUSTOMERS PERMITTED?
Yes! If we have availability, walk-ins are welcome. However, it is recommended that your Puzzle Adventure Escape Room experience is booked in advance using our online booking system to secure your time.
WE’RE STUCK! CAN WE GET A HINT?
We recognize that saving the world from imminent disaster is a difficult task. Luckily there will be hints available in our Puzzle Adventure Escape Room to guide you to your ultimate goal.
HOW DO I BOOK?
ARE CHILDREN ALLOWED?
Yes – our adventures are suitable for children ages 8 and up. We ask that children between the ages of 8-15 be accompanied by an adult.
THE PUZZLE ADVENTURE ESCAPE ROOMS ARE CALLED “CHAPTERS.” DO THEY NEED TO BE COMPLETED IN ORDER?
Although our rooms are called chapters, you are not required to complete them in sequential order. Think of the chapters as separate adventures that tie into the central plot.