FAQ: Frequently Asked Questions
WHAT ARE YOU DOING TO MITIGATE THE SPREAD OF COVID-19?
Your health and safety is our top concern. We have instituted a number of procedures in accordance with public health guidelines to keep you safe:
- A requirement for all employees to wear masks;
- A one booking per hour policy to limit group-to-group interaction;
- Cleaning and sterilization of rooms and high touch areas after each group; and
- Plexiglass barriers at our reception area.
In return, we ask that players who are presenting symptoms to not participate. These include: fever, shortness of breath, loss of smell or taste. Please seek immediate medical attention if this is the case.
WHAT'S THIS ABOUT PRIVATE BOOKINGS?
To ensure the health and welfare of our guests, all bookings will be made private at no additional cost.
IS A DEPOSIT REQUIRED WHEN BOOKING?
We are requesting full payment at the time of booking to limit the amount of physical interaction between our customers and our staff. Should the number of participants in your group change, the difference will be charged or refunded to the card on file. If anyone in your group is feeling unwell, you may reschedule your booking at no additional cost.
Please refer to the “Book Now” page for more details.
HOW MUCH TIME WILL I HAVE?
You will have 45 minutes to complete the Puzzle Adventure Escape Room. The world is counting on you!
WHAT HAPPENS IF WE DO NOT SUCCEED?
The fate of humanity is in your hands. Failure is not an option…
ARE YOU WHEELCHAIR ACCESSIBLE?
We are located on the second floor of International Village Mall which has elevator access to every floor. Additionally, we have designed our Puzzle Adventure Escape Rooms to allow wheelchair access in and around the rooms. However, please note that while some puzzles in the rooms are not physically accessible by those in wheelchairs, we always encourage the mental participation in the problem solving process!
ARE WALK-IN CUSTOMERS PERMITTED?
Yes! If we have availability, walk-ins are welcome. However, it is recommended that your Puzzle Adventure Escape Room experience is booked in advance using our online booking system to secure your time.
WE’RE STUCK! CAN WE GET A HINT?
We recognize that saving the world from imminent disaster is a difficult task. Luckily there will be hints available in our Puzzle Adventure Escape Room to guide you to your ultimate goal.
HOW DO I BOOK?
ARE CHILDREN ALLOWED?
Yes – our adventures are suitable for children ages 8 and up. We ask that children between the ages of 8-15 be accompanied by an adult.
THE PUZZLE ADVENTURE ESCAPE ROOMS ARE CALLED “CHAPTERS.” DO THEY NEED TO BE COMPLETED IN ORDER?
Although our rooms are called chapters, you are not required to complete them in sequential order. Think of the chapters as separate adventures that tie into the central plot.